Intermediate
Customer Success and Retention
Build practical, job-ready skills in customer success and retention through guided lessons, applied exercises and knowledge checks. Complete the course at your own pace and earn a verifiable certificate when you pass the assessments.
2h 15m 9 lessons Beginner-friendly structure
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Course content
Module 1: Onboarding
The first 30 days decide everything.
- Time to first value14 min
- Designing the first 30 days16 min
- Handover from sales15 min
Module 2: Health and risk
See churn before it happens.
- Building a health score16 min
- Early warning playbooks16 min
- Quarterly business reviews15 min
Module 3: Renewal and growth
Turn success into revenue.
- Running the renewal15 min
- Saving at-risk accounts14 min
- Expansion and advocacy14 min