Intermediate
Digital Operations for Hospitality and Leisure
Learn to run the digital side of a small hospitality or leisure venue: a clean enquiry-to-booking handoff, opted-in customer follow-up, and a weekly operating dashboard built from fictional venue data. Covers sales mix, booking conversion, staffing planning concepts and service recovery.
1h 33m 9 lessons Intermediate level
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Course content
Module 1: Enquiry, Booking and Opted-In Follow-Up
Map the handoff, define booking conversion, and plan permission-based follow-up.
- Mapping the Enquiry-to-Booking Handoff11 min
- Response Standards and Booking Conversion11 min
- Opted-In Follow-Up After a Visit10 min
Module 2: The Weekly Operating Dashboard
Build a dashboard from fictional venue data: sales mix, spend per cover and staffing concepts.
- Designing a Weekly Operating Dashboard11 min
- Sales Mix and Spend per Cover10 min
- Staffing Planning Concepts10 min
Module 3: Service, Action and Final Project
Handle service recovery, turn numbers into actions and assemble the final pack.
- Service Quality and Recovery10 min
- From Dashboard to Weekly Action Plan10 min
- Final Project: Venue Operations Pack10 min