Intermediate
Build a Customer Support Assistant from Your Own Documents
Design, test and document a customer support assistant that answers only from approved documents, cites sources, admits uncertainty and hands over to people. Covers injection testing, privacy, costs and maintenance.
2h 42m 9 lessons Intermediate level
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Course content
Module 1: Scope and sources
Define a bounded assistant and prepare approved documents with citations.
- Scoping a bounded support assistant18 min
- Preparing approved documents18 min
- Retrieval, chunks and citations18 min
Module 2: Grounded answers and human escalation
Instructions, uncertainty handling and escalation.
- Writing grounded instructions18 min
- Designing for uncertainty18 min
- Human escalation design18 min
Module 3: Testing, privacy, costs and launch
Injection tests, privacy, cost, maintenance and the final project.
- Injection and boundary testing18 min
- Privacy, costs and maintenance18 min
- Final project: assemble and assess your assistant18 min